Case Manager - Jerrold Commons

General Purpose

Manage a caseload of up to 25 clients; perform individual service need assessments; collaborate with guests to develop an Individual Service Plan that identifies treatment needs with the primary focus on housing; create an action plan to assist guests to accomplish their individual goal(s); provide case management linkage services and support for housing, income, primary care, substance use treatment, behavioral health, legal, employment, clothing, and any other resources; offer to meet with the guests weekly; document individual sessions; track and ensure guests attend scheduled appointments; navigate the agency case management system; adhere to agency, state, and funder regulations, and all other duties assigned by the program manager. Case managers are expected to have 1 year of experience performing a similar role.

Reports to: Program Manager

Salary: $29 per hour

Primary Duties:

  • Provide holistic and comprehensive case management services to all clients, including intake assessment, benefit assessment, goal setting, long-term care plan development, weekly case plan development, progress monitoring, individual money management, housing searches, job searches, tenant education, advocacy, and referrals.

  • Maintain a caseload of up to 25 Clients

  • Meet with clients bi-weekly for the duration of the client’s stay. At least 80% of follow-up meeting should be held in person than over the phone (when possible)

  • Is available during program operating hours to perform case management.

  • Connect clients with needed and available community resources. Follow-up with clients and agencies as appropriate to document the use/success of the referral.

  • Administer assessments as needed (job, career, personality, etc.)

  • Help all clients get ‘doc ready’ within 30 days of program entry (when possible)

  • Communicate appropriately as needed with probation officers, social workers, etc.

  • Stay current and knowledgeable about external community resources, services linkages, and referrals

  • Utilize the Unite Us platform

  • Provides crisis management for clients; makes linkages for interventions as appropriate

  • Facilitate one life skills group in addition to the morning group

  • Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature

  • Participates in weekly case management meetings as well as continuing education, remaining knowledgeable in areas of expertise

  • Input accurate and complete data for all contacts with clients into Salesforce and HMIS database within 48 hours.

  • Ensure that all documents submitted on behalf of a client are valid.

  • Assist with life and problem-solving skills and support

  • Other duties as assigned by your supervisor

Communication 

  • Attends staff meetings and training to ensure that client’s needs are being well represented

Education and Experience

  • Experience working in a shelter or other organization that works with the disenfranchised

  • Bachelor’s degree in social work or related field

  • Successful completion of Case Management/Care Coordination Certification

Key Competencies

  • Effective team player who is non-judgmental and honest

  • Knowledge of Community Resources and counseling a high-risk population

  • Typing and data entry

  • Computer literacy

  • Good interpersonal and communication skills

  • Experience working with people in crisis

  • Understand the systemic issues that affect low-income, marginalized people

  • Ability to motivate others to achieve goals

  • A strong sense of and respect to confidentiality involving clients and employees

  • Teamwork

  • Adaptability

  • Ability to work in a variety of settings

  • Ability to be culturally sensitive and appropriate