Outreach Case Manager

General Purpose

The Outreach Case Manager is responsible for providing support and leadership to people experiencing homelessness in South San Mateo County. The primary responsibility of the Outreach Case Manager is to engage with unhoused individuals in the field, help individuals experiencing homelessness complete CES assessment, work with SMC HSA to get clients added to your caseload, do an evaluation to assess the client’s needs and match their needs with services that the County or a referral agency can provide. The Outreach Case Manager goes out in the field 5 days a week and meets with clients to collaboratively formulate a case plan with target dates. After formulating a case plan, the outreach case manager follows up with clients 2 to 3 days a week to assist with getting clients ‘documents ready, connecting them to needed services, and securing housing.

Reports to: Lead Case Manager

Main Job Tasks and Responsibilities:

Daily Responsibilities: Provide support and services that are holistic and comprehensive to individuals experiencing homelessness in the field. This may include CES Assessment, intake assessment, benefit assessment, goal setting, long-term care plan development, case plan development, progress monitoring, housing searches, job searches, tenant education, advocacy, and referrals.

  • Maintain outreach caseloads as assigned by SMC HSA

  • Meet with clients offsite in the field

  • Is available during daytime, weekend, and evening hours for case management.

  • Connect clients with needed and available community resources—follow up with clients and agencies as appropriate to document the use/success of the referral.

  • Helps client get ‘document ready’

  • Helps Administer CES assessment with or other assessments as needed

  • Input accurate and complete data for all client contacts into the Salesforce and HMIS database within 72 hours.

  • Ensure that all documents submitted on behalf of a client are valid.

  • Assist with life and problem-solving skills and support

  • Transports clients to appointments when needed

  • Helps client receive showers and clothing

  • Communication – Attends staff meetings and trainings to ensure that client’s needs are being well represented

Education and Experience

  • Experience working in a shelter or other organization that works with the disenfranchised

  • Bachelor’s Degree in Social Work or related field or prior case management experience

  • Successful completion of Case Management/Care Coordination Certification

Key Competencies

  • Effective team player who is non-judgmental and honest

  • Knowledge of Community Resources and counseling a high-risk population

  • Typing and data entry

  • Computer literacy

  • Good interpersonal and communication skills

  • Experience working with people in crisis

  • Understand the systemic issues that affect low-income, marginalized people

  • Ability to motivate others to achieve goals

  • A strong sense of and respect for confidentiality involving clients and employees

  • Teamwork

  • Adaptability

  • Ability to work in a variety of settings

  • Ability to be culturally sensitive and appropriate