Outreach Case Manager—Outreach & Temporary Hotel Program

Organizational Overview:

WeHOPE (We Help Other People Excel) is a Bay Area nonprofit organization dedicated to helping people become healthy, employed, and housed through innovative solutions. Founded in 1999 by Pastor Paul and Cheryl Bains as a small volunteer initiative within East Palo Alto's Saint Samuel congregation, WeHOPE has grown from a seasonal shelter in a gym serving 15-20 individuals to a comprehensive network of locations across the Bay Area. Our flagship 73-bed facility in East Palo Alto (WeHOPE EPA) is complemented by additional locations, including WeHOPE at The Monarch (a 100-room transitional shelter in San Francisco), WeHOPE at Coast House (a 52-bed transitional shelter in Half Moon Bay), WeHOPE at Jerrold Commons, WeHOPE at Berryessa, and other outreach locations. Our mission is to end homelessness, hunger, underemployment, and recidivism in the Bay Area and beyond through diverse programs, including Dignity on Wheels mobile hygiene services and job training and certification classes.

General Purpose

Manage a caseload of up to 25 clients; perform individual service need assessments; collaborate with guests to develop Individual Service Plan that identifies treatment needs with the primary focus on housing; create action plan to assist guests to accomplish their individual goal(s); provide case management linkage services and support for housing, income, primary care, substance use treatment, behavioral health, legal, employment, clothing, and any other resources; offer to meet with the guests weekly; document individual sessions; track and ensure guests attend scheduled appointments; navigate the agency case management system; adhere to agency, state, and funder regulations; and all other duties that are assigned by the program manager.

Reports to: Program Manager

Hourly Wage: $29/hr

Main Job Tasks and Responsibilities

Daily Responsibilities: Provide holistic and comprehensive case management services to all clients including intake assessment, benefit assessment, goal setting, long-term care plan development, weekly case plan development, housing plan, progress monitoring, individual money management, housing searches, job searches, tenant education, advocacy, and referrals.

  • Maintain a caseload of up to 25 Clients

  • Meet with clients bi-weekly for duration of the client’s stay. At least 80% of follow-up meeting should be held in-person than over the phone (when possible)

  • Is available during program operating hours to perform case management.

  • Connect clients with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.

  • Administer assessments as needed (job, career, personality, etc.)

  • Help all clients get ‘doc ready’ within 30 days of program entry (when possible)

  • Communicate appropriately as needed with probation officers, social workers, etc.

  • Stay current and knowledgeable about external community resources, services linkages, and referrals

  • Utilize Unite Us platform

  • Provides crisis management for clients; makes linkages for interventions as appropriate

  • Facilitate one life skills group in addition to morning group

  • Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature

  • Participates in weekly case management meetings as well as continuing education, remaining knowledgeable in areas of expertise

  • Input accurate and complete data for all contacts with clients into Salesforce and HMIS database within 48 hours

  • Ensure that all documents submitted on behalf of a client are valid

  • Assist with life and problem-solving skills and support

  • Responds to City inquiries within 24 to 48 hours

  • Other duties as assigned by your supervisor 

Communication

  • Attends staff meetings and trainings to ensure that client’s needs are being well represented

  • Responds to emails and communications in a timely manner.

Education and Experience

  • Experience working in a shelter or other organization that works with the disenfranchised

  • Bachelor’s degree in social work or related field

  • Successful completion of Case Management/Care Coordination Certification

Key Competencies

  • Effective team player who is non-judgmental and honest

  • Knowledge of Community Resources and counseling a high- risk population

  • Typing and data entry

  • Computer literacy

  • Good interpersonal and communication skills

  • Experience working with people in crisis

  • Understands the systemic issues that affect low-income marginalized people

  • Ability to motivate others to achieve goals

  • A strong sense of and respect to confidentiality involving clients and employees

  • Teamwork

  • Adaptability

  • Ability to work in a variety of settings

  • Ability to be culturally sensitive and appropriate