Outreach Worker—Outreach & Temporary Hotel Program

Organizational Overview:

WeHOPE (We Help Other People Excel) is a Bay Area nonprofit organization dedicated to helping people become healthy, employed, and housed through innovative solutions. Founded in 1999 by Pastor Paul and Cheryl Bains as a small volunteer initiative within East Palo Alto's Saint Samuel congregation, WeHOPE has grown from a seasonal shelter in a gym serving 15-20 individuals to a comprehensive network of locations across the Bay Area. Our flagship 73-bed facility in East Palo Alto (WeHOPE EPA) is complemented by additional locations, including WeHOPE at The Monarch (a 100-room transitional shelter in San Francisco), WeHOPE at Coast House (a 52-bed transitional shelter in Half Moon Bay), WeHOPE at Jerrold Commons, WeHOPE at Berryessa, and other outreach locations. Our mission is to end homelessness, hunger, underemployment, and recidivism in the Bay Area and beyond through diverse programs, including Dignity on Wheels mobile hygiene services and job training and certification classes. 

General Purpose

Outreach Workers Provide support and engage with people experiencing homelessness to aid them in making positive decisions about their future. Outreach workers go out into the field (encampments and other places where people experiencing homelessness congregate) and connect with unsheltered individuals and build a rapport to provide transformational services which include medical, mental health, and shelter services and connect them to outreach case managers. Outreach workers enroll people in the program to ensure they are receiving intensive case management services. Additionally, they respond to rapid response requests by the City and community partners as well as survey the rapid response area and report back to requesting agency.

Reports to: Program Manager

Hourly Wage: $25/hr

Main Job Tasks and Responsibilities

Daily Tasks:

  • Complete rapid response requests submitted by the City and community partners.

  • Going into the field and conducting outreach work (providing water, food, essential supplies, sharing resources, etc.)

  • Conducting wellness checks on clients enrolled in Hotel Program

  • Providing food and supplies to clients enrolled in Hotel Program

  • Completing Incident Reports as needed and submitted them to Program Director and COO

  • Communicating client needs to Outreach Case Managers and Supervisor

  • Enters data into Salesforce

  • Other duties assigned by Supervisor and Management

  • Communication:

  • Attends staff meetings to ensure that client’s needs are being well represented

  • Completes daily logs to communicate with other program staff members and management

  • Responds to City inquires within 24 to 48 hrs.

  • Completes Incident reports in a timely manner

  • Education & Experience:

  • Experience working in a shelter or other organization that works with the disenfranchised.

  • Completes necessary training as designated by Supervisor (CPR & First Aid, Trauma Informed Care, Communication & De-escalation, etc.)

Key Competencies:

  • Effective team player who is non-judgmental and honest

  • Proficient technology skills (Mac & PC)

  • Typing and Data Entry

  • Good interpersonal and communication skills

  • Excellent problem-solving skills.

  • Able to assist team in identifying potential challenges and providing input to staff.

  • Understands the systemic issues that affect low-income marginalized people.

  • Able to observe and assess agitation levels in order to proactively diffuse potential aggressive situations.

  • Orient new clients on shelter protocols and policies

  • Teamwork

  • Adaptability