Program Manager — Jerrold Commons
General Purpose:
The Jerrold Commons site is dedicated to providing shelter and services for individuals and families experiencing homelessness. Our goal is to problem-solve with our clients and help them become healthy, employed, and housed using innovative solutions. As the Program Manager, you will manage daily operations and ensure effective delivery. Duties include supervising staff, coordinating client services, assisting with administrative tasks, and maintaining facility standards. You will also assist the Site Manager with reporting and liaising with community partners to support the shelter’s mission.
Reports to: Site Director
Salary: $85,000 annual salary
Primary Duties:
Responsible for the delivery of services in an ethical, professional, and effective manner
Oversee case managers and ensure they are meeting deliverables
Develop appropriate program procedures, policies, and forms and ensure their implementation
Supervise the collection, compilation, and submission of all program statistics, including monthly, quarterly, and annual report submissions to the senior administrative team, ensuring all reports meet funding and legal requirements
Coordinate program development in the following areas: job development, follow--up program, donations, food services, volunteers, and recreational activities for clients, and other areas as needed
Supervise case management staff and, at times, provide direct services to clients
Lead weekly case management/case conferencing with Jerrold Commons case managers
Ensure the development and facilitation of workshops and support groups as needed
Address client appeals and grievances in a timely manner
Attend weekly online companywide case management meetings (Thursdays at 4 pm)
Ensure data is entered into Salesforce & One System within 24 hrs.
Lead monthly community meetings
Ensure Carbon reporting is completed monthly and submitted on time
Ensure the site is meeting contract deliverables
Hold staff accountable to policies and procedures
Be present onsite 5x weekly and do surprise drop-ins to ensure quality service delivery
Administer quarterly client satisfaction surveys
Provide activities for client engagement
Upkeeping staff morale
Other duties as assigned by the Site Director
Position Qualifications:
Bachelor’s in psychology, sociology or other humanities field required; master’s in social work or a related field is preferred
Minimum 3 years of non-profit management experience
Experience developing, managing, evaluating, and operating programs serving homeless populations
Experience managing multiple locations preferred; ability to travel between locations required
Strong written and oral communication, personnel management, conflict resolution, and clinical supervision skills are necessary
Strong knowledge of substance abuse and relapse prevention, mental health issues, and domestic violence required
A strong foundation in the ideas and practices that promote diversity, equity, and inclusion, and a commitment to ongoing professional development in this area
Multicultural competency is strongly encouraged
Bilingual Spanish speaking preferred