Program Manager—Outreach & Temporary Hotel Program
Organizational Overview:
WeHOPE (We Help Other People Excel) is a Bay Area nonprofit organization dedicated to helping people become healthy, employed, and housed through innovative solutions. Founded in 1999 by Pastor Paul and Cheryl Bains as a small volunteer initiative within East Palo Alto's Saint Samuel congregation, WeHOPE has grown from a seasonal shelter in a gym serving 15-20 individuals to a comprehensive network of locations across the Bay Area. Our flagship 73-bed facility in East Palo Alto (WeHOPE EPA) is complemented by additional locations, including WeHOPE at The Monarch (a 100-room transitional shelter in San Francisco), WeHOPE at Coast House (a 52-bed transitional shelter in Half Moon Bay), WeHOPE at Jerrold Commons, WeHOPE at Berryessa, and other outreach locations. Our mission is to end homelessness, hunger, underemployment, and recidivism in the Bay Area and beyond through diverse programs, including Dignity on Wheels mobile hygiene services and job training and certification classes.
Position Summary
The Program Manager will be responsible for the oversight and service delivery of WeHOPE’s City of Santa Clara Temporary Hotel Program and WeHOPE’s City of Sunnyvale Temporary Hotel Program. The Program Manager will oversee daily operations and ensure effective delivery. Duties include supervising staff, coordinating client services, assisting with administrative tasks, and maintain program and organizational standards. Completing necessary reporting and liaising with community partners to support the shelter’s mission.
Location: City of Santa Clara & City of Sunnyvale
Salary: $35/hr
Reports to: Chief Operating Officer
Primary Duties
· Responsible for delivery of services in an ethical, professional, and effective manner
· Oversee case managers and outreach workers ensuring they are meeting deliverables
· Develop appropriate program procedures, policies, and forms and ensure their implementation
Supervise the collection, compilation, and submission of all program statistics, including monthly, quarterly, and annual reports submission to senior administrative team; ensuring all reports meet funding and legal requirements
Coordinate program development in the following areas: job development, follow-up program, donations, food services, volunteers, recreational activities for clients, and other areas as needed
Supervise case management staff and, at times, provide direct services to clients
Lead weekly case management/case conferencing with Outreach case managers
Ensure development and facilitation of, workshops, and support groups as needed
Address client appeals and grievances in a timely manner
Attend weekly online companywide case management meetings (Thursdays at 4pm)
Ensure data is entered into Salesforce & HMIS within 24 hrs.
Ensure program reporting is completed monthly & submitted on time
Ensure program is meeting contract deliverables
Hold staff accountable to policies & procedures
Administer quarterly client satisfaction surveys
Provide activities for client engagement
Upkeeping staff morale
Other duties as assigned by Chief Operating Officer
Position Qualifications
Bachelor’s in psychology, sociology or other humanities field required, master’s in social work or related field preferred
· Minimum 3 years of management experience
Experience developing, managing, evaluating, and operating programs serving homeless populations
Experience managing multiple locations preferred; ability to travel between locations required
Strong written and oral communication, personnel management, conflict resolution, and clinical supervision skills are necessary
Strong knowledge of substance abuse and relapse prevention, mental health issues, and domestic violence required
A strong foundation in the ideas and practices that promote diversity, equity, and inclusion, and a commitment to ongoing professional development in this area
Multicultural competency strongly encouraged
Bilingual Spanish speaking preferred