Shift Lead - Coast House
Full-time, Exempt

General Purpose

The Shift Lead is responsible for providing supervision to the RSC’s and homeless/unhoused clients at Coast House. Their primary responsibilities are to assure the safety and well-being of the facility, our clients, enforce shelter rules and protocols, provide accountability, to supervise clients during laundry, mealtimes, intake area, chores, and to assist with intake and data gathering; to maintain a clean and sanitized facility.

 Reports to: Program Director

 Salary Range: $23 - $26 per hour

Main Job Tasks and Responsibilities

 Shift Responsibilities: Support clients; register, check-in, monitor, assess behavior and overall well-being.

  • Monitor clients’ progress and well-being

  • Ensure that the shift runs appropriately

  • Understand the systemic issues that affect low income and marginalized people.

  • Manage onsite security to assure building is secure at all times

  • Orient new arrivals to shelter protocols and policies

  • Providing crisis management for clients

  • Supporting client and facility needs

  • Fielding questions from clients and responding to requests

  • Completing Incident Reports as needed and submitting them to Program Director

  • Providing safety supervision to shelter residents

  • Overseeing chores, meals, and living space

  • Conducting intakes and supervising move ins and discharges

  • Assist with food distribution

  • Always maintain a clean and sanitized living environment

  • Greet donors and volunteers and assist them with their needs

  • Assist with organization and distribution of supplies and donations

  • Answer phones and provide assistance to callers

  • Always maintain a clean and sanitized living environment

  • Maintains supply list and communicates supply needs to Program Director

  • De-escalate hostile situations

  • Communicate client or maintenance needs with Program Director

  • Follows daily shelter checklist for the area/s you are supervising

  • Distributing and collecting client linens for laundering

  • Other duties as assigned by management

Swing Shift Responsibilities

  • Order and maintain inventory and supplies (cleaning, office, janitorial)

  • Ensure outside of facility is clean and maintained daily

  • Collect and exchange linens from 10 – 11 rooms daily: place dirty linen in laundry room (M-F)

  • Ensure that room inspections are completed (10 – 11 rooms daily M-F)

Overnight Shift Responsibilities

  • Complete and submit Daily Bed Inventory Tracker by 7am (cc’ing Program Director and COO)

  • Ensure RSC’s wash, fold, and store linens

  • Ensure storage room is organized daily

  • Check inventory and email Program Director and Swing Shift Lead of needed items

  • Ensure security is doing regular walks around the perimeter of the building and responding to any disturbances

Communication: Attends staff meetings to ensure that client’s needs are being well represented.  Completes daily log to communicate with other shelter workers and management.  Completes Incident Reports in a timely manner.

 Education and Experience

  • Experience working in a shelter or other organization that works with the disenfranchised

  • Completes Guard Card Training, CPR and First Aid, and Custodial Technician Training

 Key Competencies

  • Effective team player who is non-judgmental and honest

  • Proficient with PC

  • Typing and data entry

  • Good interpersonal and communication skills

  • Excellent problem-solving skills.

  • Able to assist team in identifying potential challenges and providing input to staff.

  • Understands the systemic issues that affect low-income marginalized people.

  • Able to observe and assess agitation levels in order to proactively diffuse potential aggressive situations.

  • Orient new clients on shelter protocols and policies

  • Teamwork

  • Adaptability

About WeHOPE
WeHOPE helps vulnerable people thrive by giving them the support and tools to realize their full potential and lead healthy, stable lives. For 25 years, we have helped thousands of individuals and families develop the skills and abilities to improve their lives and build their own futures. We assist more than 1,000 people each year throughout San Mateo and Santa Clara Counties and beyond. The 21st century has brought unprecedented innovation and wealth to the San Francisco Bay Area and Silicon Valley. But it also places escalating stress on hardworking families and at-risk individuals, pushing more people to the margins of economic and personal instability. WeHOPE chooses to rise above these barriers and continue to serve those who seek aid and shelter and long-term self-sustainability.