Supervisor/Shift Lead — Jerrold Commons

General Purpose

Oversees staff and operations during their assigned shifts to ensure smooth functioning and safety. Duties include monitoring client activities, enforcing shelter rules, responding to emergencies, and providing support to both clients and staff. Generated shift reports, managed supplies, and ensured compliance with shelter policies.

Reports to: Program Manager

Salary: $30 per hour

Primary Duties:

  • Support clients; register, check-in, monitor, and assess behavior and overall well-being.

  • Monitor clients’ progress and well-being

  • Ensure that the shift runs appropriately

  • Understand the systemic issues that affect low-income and marginalized people.

  • Manage onsite security to ensure the building is secure at all times

  • Orient new arrivals to shelter protocols and policies

  • Providing crisis management for clients

  • Supporting client and facility needs

  • Fielding questions from clients and responding to requests

  • Completing Incident Reports and editing reports completed by RSCs and security to ensure accuracy and submitting them to the Program Director

  • Providing safety supervision to shelter residents

  • Overseeing meals and living space

  • Conducting intakes and supervising move-ins and discharges

  • Assist with food distribution

  • Ensuring the site is a clean and sanitized living environment

  • Greet donors and volunteers and assist them with their needs

  • Assist with the organization and distribution of supplies and donations

  • Answer phones and assist callers

  • Maintains supply list and communicates supply needs to the Program Manager

  • De-escalate hostile situations

  • Answer site phone

  • Communicate client or maintenance needs with the Program Manager

  • Complete staff daily report

  • Have daily shift huddle

  • Collect and distribute radios to staff members on shift

  • Other duties as assigned by management

Swing Shift Responsibilities

  • Order and maintain inventory and supplies (cleaning, office, janitorial)

  • Ensure outside of the facility is clean and maintained daily

  • Collect and exchange linens from 10 – 11 rooms daily: place dirty linen in the laundry room (M-F)

  • Ensure that room inspections are completed (10 – 11 rooms daily M-F)

Overnight Shift Responsibilities

  • Complete and submit the Daily Bed Inventory Tracker by 7 am (cc’ing Program Director and COO)

  • Ensure RSC’s wash, fold, and store linens

  • Ensure the storage room is organized daily

  • Check inventory and email the Program Director and Swing Shift Lead of needed items

  • Ensure security is doing regular walks around the perimeter of the building and responding to any disturbances

Communication:

  • Attend staff meetings to ensure that clients' needs are well represented. Complete daily logs to communicate with other shelter workers and management. Complete incident Reports on time.

Education and Experience

 Experience working in a shelter or other organization that works with the disenfranchised

 Completes Guard Card Training, CPR and First Aid, and Custodial Technician Training

Key Competencies

  • Effective team player who is non-judgmental and honest

  • Proficient with PC

  • Typing and data entry

  • Good interpersonal and communication skills

  • Excellent problem-solving skills.

  • Able to assist the team in identifying potential challenges and providing input to staff.

  • Understand the systemic issues that affect low-income marginalized people.

  • Able to observe and assess agitation levels to proactively diffuse potential aggressive situations.

  • Orient new clients on shelter protocols and policies

  • Teamwork

  • Adaptability